Shipping and Delivery Policy

1. Overview

Business Solutions Ecosystem is a digital business platform providing SaaS-based procurement, marketing, sales automation, marketplace portals, and expert consulting services. The platform does not deal in any physical products or logistics. All services are delivered digitally through online access and digital tools.

2. Delivery of Services

A. Nature of Delivery

• Digital Access: Upon successful payment via the integrated payment gateway, clients are granted immediate digital access to the specific SaaS products, marketplace portals, or consulting services for which they have subscribed.
• No Physical Shipping: There is no shipping or delivery of physical goods at any stage.

B. Access Granting Process

• Instant Activation: For SaaS products and marketplace portals, access is activated automatically upon successful payment. Clients receive login credentials or access links via email and/or SMS.
• Consulting Services: For one-to-one consulting, clients are contacted within 24–48 hours to schedule sessions and receive digital access to meeting links or collaboration tools.
• Tenure-Based Access: Access is granted for the specific subscription period (monthly, quarterly, annual, or as selected during purchase). Clients may renew or upgrade their subscription as needed.

3. User Responsibilities

• Account Security: Clients are responsible for safeguarding their login credentials and ensuring secure access to their accounts.
• System Requirements: Clients must ensure they have compatible devices and internet access to use the platform’s digital services.

4. Payment Gateway Integration

• Secure Transactions: All payments are processed through PCI DSS-compliant payment gateways, ensuring data security and fraud prevention.
• Multiple Payment Options: Clients can choose from credit/debit cards, UPI, net banking, and other supported payment methods.
• Order Confirmation: Clients receive an order confirmation and invoice via email after successful payment.

5. Customer Support

• Access Issues: For any issues related to account access, SaaS usage, or consulting scheduling, clients may contact Business Solutions Ecosystem support via the platform’s help center or customer service channels.
• Technical Assistance: Support is available for troubleshooting, onboarding, and optimizing the use of digital tools.

6. Data Protection & Privacy

• Personal Data: All client information is encrypted and stored securely in compliance with applicable data protection laws.
• Privacy Policy: Clients are encouraged to review the platform’s privacy policy for details on data collection, usage, and protection.

7. Refund and Cancellation

• Subscription Terms: Refund and cancellation policies are as per the terms agreed during subscription purchase. Details are provided at the time of checkout and in the order confirmation.
• Service Discontinuation: Access to services is discontinued at the end of the subscription period unless renewed.